Customer Testimonials
Professional, friendly. Did a great job and kept to the committed timeframe. Kyle is awesome!!!
Since Heiser has taken over the dealership things have very much improved. No fee for using a credit card. That's actually a big deal.
Traveling through the area in a 40'RV towing my Jeep Wrangler. Once parked at the campground, the (Jeep) transfer case would not shift back into Neutral. Fearing the worst, I called the local dealer, Heiser in Sturgeon Bay. Was told they'd be happy to look at it if I could bring it in by noon that day. Heck yeah...... Took it in and within 10 minutes (no exaggeration) the service rep came out and showed me a $17 part that needed replacement. 15 minutes later, the part was replaced and I was back on the road. I have NEVER in my 70 years ... Read More Google - Sep 29, 2026
Been going there for years and never had a bad experience It's only a few miles away and I always have the dealerships service my cars
Always friendly with Great service
Everything went great with being able to drop it off and leave my keys and get the work done. The only issue we had is that we got charged $30 for a tire rotation that on the bill says it was requested by the customer and it was not requested by the customer so we had $30 that needed to come off of our bill for a charge that was not ever discussed with us.
I’m so glad we have a very good option for a vehicle purchase with Heiser. We just purchased our third vehicle and we will not go anywhere else
Everyone was helpful, Knowledgeable and very patient with me. It was a comfortable feeling and environment. Did there best to get me in a new vehicle and also keep my payment where I was comfortable.
They always take care of and have a history on our jeep. Everyone from Adam on are great folks
Service was fine, service agent helpful. Will return for future service.
Did everything I asked of them. Offered shuttle service. Did work in timely manner Everything was done right
Service Advisor was great… would finally like to see dealerships thrive up here instead of always bombing and forcing prospective buyers to go elsewhere in the state like I had too.
Kyle and Jay provided me excellent service, got me a loaner and fixed my issues the first time. Thank you!
I'm 68 years old and it was one of the easiest car buying experiences I've ever had. Negotiating was simple and straightforward. I got a good price.
We're able to fix 2 of the 3 issues requested Could not fix rear AC
I did say I’d do the review so…Kyle and his colleague ( I’m so sorry, I can’t recall her name right now) but they were both great, helpful and friendly. I was in town for work and Kyle was able to set up an oil change to be done over my lunch hour. Super hassle free and no issues which is helpful since I do a lot of running (driving) around. Thanks again!
Kyle is your saving grace. My car went in for an appointment on Monday at 11:30 and they didn’t get around to it until Wednesday afternoon. Same with another car I took in. I was told a mechanic didn’t come in and they were behind. Kyle did all he could. I just felt like I was getting the runaround.
Turned service around in less time than expected which was great Promises met which is appreciated
Very cooperative. Very timely. They answered our calls and worked with us. Thanks for the service.
Great customer service on our purchase. Everyone was great and would highly recommend to others.
Kept me apprised on the status for the truck as well as the plan for diagnosis and correction.
Had repairs and warranty work done. I am scheduled to have repairs on faulty warranty work and faulty repairs from repair work on 8/10/26 on 8:00 AM. I spoke with the manager yesterday and told him I need written work order for work to be done, and he knew nothing about it. I have been working with dealership to be successful. The dealership’s success is my success. Work has to be in writing and have my signature to authorize work to be done. This Jeep Dealership has now gone through 3 Dealership Managements. I have been the owner of CJ, TJ and ... Read More Google - Aug 4, 2026
Great service and attention
Honest, caring, customer service emphasis, timely, personal, accommodating, responsive, friendly, interested, goal oriented, team effort.
The general manager was great help with everything and then the sales person Kelly was also amazing and they found a car I loved and had it ready for me when I needed it!
I was in the week before, had to get two tires replaced. It started making a noise. Took it back a few days later and they got me in immediately, fixed it and was back on the road withing an hour. Thanks Kyle was great!!
Had to rush thru a wheel bearing replacement. My family and I were stuck until it was repaired. We towed our camper with my truck, could not get home without a repair. Heiser CDJR pushed it thru the day I had it towed in. We drove home that day, camper in tow.
The appointment was timely and the repair made promptly. The appointment was timely and the repair made promptly while receiving very good customer service. That's very much appreciated.
Took 7 hrs to buy truck. Told to bring i on Wednesday to get undercoating,bead liner bed cover and electric installed. Came back Friday at 1 o'clock nothing done. I gat angry and by 4 the electrical was done .took truck home waiting for the rest
You did a great job, not too much pressure to buy adders I didn't want
To be absolutely honest with you guys the only person here that's really good who was going to help you is Kelly go right to him he'll take good care of you he looks out for you truly a great person make Kelly your next stop
I've already done this, but I would like to have somebody send me a link so that I can rate the actual dealership where I bought the Lexus, which is in Sturgeon Bay, I can't seem to find that and I could not do it online. Thank you my sales person was Walter and he and Brian were fabulous.
Superb customer service. Get him a big pay raise! He goes above and beyond to help and explain what's going on. He assisted me in a great way to help get a goodwill warranty as well.
Rick ran himself ragged fighting us different vehicles to try. After some service issues, Ian from that department was willing to make things right. Very pleased with his response.
We went on a Saturday and had a pleasant experience. Would buy from them again
Fantastic service
It took weeks for this car to get fixed, there 4 1/2 weeks, didnt contact me regularly for when things coming in or things missed on reinstall when dropping the car off. Missed container for radiator fluid, failed to put in parts that were in car, next to the battery they should have taken for core. Did replace my pcm and cruise like i asked tho. Shocked what was done for 2k spent, just felt like it took too long, and a container missed despite going past it each time the hood is opened,
Kyle was personable, knowledgeable and attentive to servicing my vehicle. Under the leadership of Adam Tess, I trust the Heiser service team to deliver on quality care for my vehicle.
It has gotten better now under the new ownership, Jenny in service is great to work with and very knowledgeable
Big improvement compared to the previous owners. People were very helpful and friendly. Good luck
Big improvement compared to the previous owners. People were very helpful and friendly. Good luck
Big improvement compared to the previous owners. People were very helpful and friendly. Good luck
AJ and Becky couldn't have done a better job. Fun to work with, yet very professional. Both are a definite asset to Heiser.
Very courteous and helpful. Looking forward to my return! Impressed with their attention to detail.
I wanted to leave a review for how easy it was to schedule an appointment with you guys! There was a chat agent online, Celeste, who helped me sort out an issue I had with scheduling, and submitted an appointment request for me. I’ve never encountered a (real) live chat agent ready to answer questions and help on any website before, and I was so impressed 👍
People i talked with were very helpful
Adam and his team always take care of me. Only auto shop I use
Staff has always been friendly and helpful. No complaints. Vehicle had performed well and we are pleased.
Was stuck at KT my dad and I drove over asked if they could call a tow truck because we were not having any luck they did. They got me in the same day to see what was wrong with my truck then next day my truck was fixed. They restored my trust in that dealership from the bad experience from last owners. Will definitely be getting my next vehicle there when I’m ready.
Very courteous, efficient and helpful da da da da da da da da da da
Kyle Wilson was very knowledgeable person in parts and service. Made my tire shopping/replacement easy. Very professional.
Appreciated the good and prompt customer service and new tire installation and routine maintenance for my 2010 Town and Country.
The TRUCK decides it needs to visit there. It has its own mind Well done
Excellent people to work with. I felt that the team at Heiser took time to listen to what my needs were and provided me with the best solution to meet those needs. Fantastic experience from start to finish.
Very courteous and replaced the starter that went out abruptly. Wish it could have been in stock but I was fortunate to have other means of transportation
Friendly and competent. No. I'm all done. Please don't call again. Am I clear now?
I feel they went over the top to help me find a vehicle. They were very personable and if needed I will come back again
Recall work
Did amazing work on my pickup truck?
Sales manager very kind and knowledgeable . Service people very nice and truthful Would go back
Better level of service Good from start to finish I will continue using them for my jeep service
My daughter was looking for a Jeep Grand Cherokee L limited. A dealership in Green Bay had one. she set up an appointment to view it. They sold it just before our appointment and would not help us with a similar vehicle as I asked about a dealer trade. So just days before this, I heard about Heiser Jeep in Sturgeon Bay, we left Green Bay very disappointed and visited Heiser. Heiser Jeep had the similar vehicle, and with this team worked with us on the purchase of this Jeep. My daughter purchased it and drove it home the same ... Read More Facebook - Apr 20, 2026
This is my first experience and I am very happy The service dept was great
Great service. Customer satisfaction is #1 goal. Kyle took good care of my challenger and worked with my extended service plan to get it all covered. Thank you!
They fixed the issue very quickly.
Worst mechanic car dealer I've ever been in! I went in there because I went in a ditch and I needed an alignment, and I guess they wanted to take full advantage of my situation, I went in there expecting to pay $150 on an alignment, they said I needed to replace both my inner and outer tie rods because they were 'bent and couldn't take a bolt off' and they wanted me to pay them 1,500 for it brand new tie rods which didn't make sense to me because I drove my truck for over 2 hours after my ... Read More DealerRater - Mar 25, 2026
Great service. Had regular service and then bought 4 tires. Great deal on the tires and good price on service. Both service reps I dealt with were friendly, knowledgeable, and on top of everything being done.
Adam was phenomenal and I would go back because of him. He kept me informed, his professionalism and his empathy made the experience excellent.
I am very happy to have Heiser in town! You guys do things the right way. I look forward to my next visit.
My experience with the service department was above and beyond my expectations. I had a check engine light and a rough idle on my Jeep Wrangler it came down to the simple problem of having a bad spark plug. The service department did not try to fix a bunch of stuff that did not need to be done. I was totally impressed with this.
I was stranded and got towed in. They got me in right away, which I appreciate. But I got screwed bu the coat. A wheel bearing is $150 and I was charged almost $500 for the part. I had my other wheel bearing replace and whole job cost me $380 I was charged $1400 by your company.
Good experience That's all I really need to say about that. Good Job Nice work
I have had my Ram serviced twice with Kyle Wilson. He was polite, courteous, friendly and professional each time. He listened to my truck concerns and they were addressed promptly and at a reasonable price. I will gladly consider using Heiser Ram as my go to dealer as long as I continue to recieve the outstanding service Kyle and the team have provided.
I feel like this location doesn't really want or need my business at times. Ive asked for pricing on different services and have been told that they will get me information and that never happens. When I do bring my vehicle in for simple service I feel like it takes double or triple the time it should. I have never had an oil change and tire rotation take an hour and a half to two hours.
They gave me options to fix my problem and were very helpful and friendly, good customer service
Fast professional service
We have been coming to this dealership for several years and have always been treated well. Richard has been especially helpful in past dealings
Friendly and efficient, consistent reliable service. Will use for all my jeep service going forward
Job well done. Gave me a ride so I didn't seat around waiting. Very curtious.
